Metro Surface Care, LLC has become the latest carpet service and restoration firm to gain Certified Firm status granted by the Clean Trust formerly the Institute of Inspection Cleaning and Restoration (IICRC).
To become a certified firm you must: present accurate information to consumers and conduct business with honesty and integrity; have a “certified technician” on all jobs who has been formally trained and passed all required tests; have a continuing education program to keep technicians up to date on the latest changes in the industry; maintain liability insurance to protect you in case of an accident; maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of the arbitration.
Obtaining and maintaining certified firm status is just another assurance of our commitment to quality and honesty in the way we conduct ourselves and our business.