• When Gene started his own company (Metro Surface Care), I didn't hesitate but changed from our previous provider. Gene had either performed the work or supervised service at our locations in North Texas for almost 10 years. I attribute the appearance of our carpets and furnishings to his attention to detail and dedication to providing a superior service.
    S.L. Miller
  • View more


Click on the following questions to reveal the answer

The following steps should be taken when dealing with carpet in a high-traffic area:

  • It’s a good idea to keep sand, grit and grass clippings off walkways outsideentries to prevent inward tracking of these abrasive soils.
  • Purchase a properly sized entry mat (the bigger the better, but there must be room for at least two steps to sufficiently wipe soil from feet before encountering the installed carpet). Nylon face, vinyl back for better moisture and oils absorption, combined with the resiliency necessary to collect a quantity of particle soil. The IICRC suggests a rental mat, since that guarantees frequent maintenance. Place entry mats on hard surfaces rather than on carpet where they can trap moisture or cause plasticizer migration.
  • Vacuum, vacuum, vacuum; daily, especially after major events. The sooner you collect soils from the surface, the easier it is to remove them. For most carpet, you should use an upright vacuum with brush agitation, unless your canister vacuum is particularly well designed. The wider the head, the more efficient.
  • Typically, deep cleaning should be accomplished on at least a semi-annual basis, with no more than two entry and high-traffic area “rinse” cleanings between the deep cleaning. This is dependent on traffic and daily maintenance as well. At a minimum, some attention should be given to primary entry areas on a quarterly basis or more often as needed.
  • If spots are treated immediately, most will respond with plain warm water and very little mild detergent

Unknown to most commercial end users is the fact that commercial upholstery, unlike residential, experiences a lot more daily soiling and wear and tear. Commercial upholstery should be cleaned at least annually by a professional cleaning service that knows how to remove maximum soil, perhaps semi-annually in heavy use situations. The increased use life of the upholstery and the savings in productivity will pay for the cost of cleaning.

• Act quickly the longer a spill sits on your carpet the more difficult it is to avoid a lasting stain
• Blot don’t rub always use clean white cloth or plain white paper towels (ink could transfer to the affected area).
• Work from the outside in this keeps you from spreading the spill.
• Rinse thoroughly remembering to blot afterwards (don’t rub) or use a wet/dry vacuum
• Rinse again
• Dry thoroughly put a fan on the area and avoid foot traffic in the wet area.

Simple enough but there are things to avoid:

• Never use laundry detergent on your carpet. Laundry detergent contains optical brighteners that dye fibers.
• Never use automatic dishwashing detergent because many contain bleach that can destroy carpet dyes.
• Never use bleach